Only the account owner or admin can follow the steps below to invite new users to join your Business plan, remove users from your plan, or remove seats.
Adding Seats
Please follow the instructions in this guide to invite new users to claim a card.
After you invite a user to claim a card, you will see them on the admin profile dashboard’s user list. Their status will say "Invited" until they accept the card claim invitation, then it will change to "Active."
Once that person claims the card, they will be automatically added to your account which will increase the number of users on your plan. If you were already using all of your seats, this will add one additional seat to your plan and you'll see a prorated charge on your next invoice.
Removing Users
You can remove someone from your plan without affecting the number of seats or user licenses on your subscription.
To remove a user:
- Log into the HiHello Web App
- Select your admin profile
- Use the left side panel to go to your company dashboard:
- Click on the name of the person you want to remove from the account
- In the panel that appears on the right-hand side of the screen, click Remove from account:
This will free up a seat (one user license).
It's important to note that removing a user will not delete their card(s), it will just free up a seat and remove their access to the Business subscription (and any company-issued cards and their associated contacts).
HiHello contacts are typically associated with specific cards. You can pause a card to deactivate it, but we recommend that you only delete a card when you are sure your company does not want the contacts associated with it.
Removing Seats
Please contact your Customer Success Specialist to reduce the number of seats on your subscription. You can send an email to success@hihello.com or contact us directly through the HiHello app:
- On the mobile app, go to your Settings page, scroll down, and tap Contact Support.
- On the web app, click the contact support button in the left side panel.