HiHello offers multiple ways for you to log into your account, including email and password, or single sign-on (SSO) with the following platforms: Google, Microsoft, and Apple ID. If you find that you need to change your login method, you have several options. Below, you'll find information about adding various login methods to your account.
- How to Add a Password Login Method to Your HiHello Account
- How to Add Google SSO to Your HiHello Account
- How to Add Microsoft SSO to Your HiHello Account
- How to Replace Facebook SSO With Another Login Method
How to Add a Password Login Method to Your HiHello Account
If you created your HiHello account using SSO and now want to add a password as an alternative way to log in, first, ensure that your account has a registered email address. Some forms of SSO allow you to create your HiHello account without providing an email address.
If you'd like to edit or add an email address to your account, log into your HiHello account on the web app. Then click on the gear icon on the left side panel to view your Settings page. On the Account tab, you'll see the option to add or edit your email address:
You can also change your account email on the Settings page of the mobile app:
Once you have a registered email address, click here to request a password reset link. After you submit your request, you will receive an email that you can use to create a HiHello password.
Our system can only send password reset links to emails that are registered to HiHello accounts. If you request a link and don't receive it, please double-check that the email address you entered is registered as the login email for a HiHello account.
How to Add Google SSO to Your HiHello Account
If you used your Google email address to sign up for HiHello, you can easily add Google SSO to your HiHello account, even if you originally signed up by entering your email address and a password. To add Google SSO, please log out of your HiHello account then go to the HiHello login page. Look for the Google logo so you can select the option to sign in with Google.
Proceed to login through the Google email address that you originally used to create your HiHello account.
After you add Google SSO to your HiHello account, you'll be able to log in either through Google SSO or by entering your email address and password.
How to Add Microsoft SSO to Your HiHello Account
You can create an account using Microsoft SSO by selecting the option to sign in with Microsoft when you first sign up for HiHello.
If you accidentally created your account using an email and password and would now like to add Microsoft SSO to your account, please email us at support@hihello.com. In your message, please let us know that you would like to add Microsoft SSO to your account and include your Microsoft Object ID. If you don't know how to locate your Microsoft Object ID, you can either ask a member of your IT team or follow these suggestions from Microsoft.