HiHello uses a CardDAV server so that you can sync your HiHello contacts with your iOS device. This will allow you to access your HiHello contacts in your phone's contact app.
How it Works
When you add HiHello contacts to your address book by using a CardDAV profile, you won’t need to give up any privacy to your current non-HiHello contacts.
Unlike a one-time export, with a CardDAV profile, your contacts will update automatically so that you will see new contacts and updated information on your phone.
To receive HiHello contacts in your device’s address book, you’ll need to install HiHello as a profile by tapping “Set up address book” in-app. This allows us to set up your account more easily, without needing you to manually enter your account information.
Depending on your device’s operating system, your phone will either automatically download and install the profile, or it will download but require you to navigate to your Settings app to install.
Establish Sync With CardDAV
To sync your contacts, you will need to download and install the CardDAV profile by following the steps below.
- Log into the HiHello mobile app
- Go to the Settings page
- Scroll down and tap Integrations:
- Tap on Contacts on this device
- Tap Begin Setup - it is very important that you do this *just once*
- You may be asked to click Allow in order to proceed:
- After the CardDAV profile has finished downloading, close the HiHello app and open your Settings app
- Tap on General and then VPN & Device Management
- Tap on the HiHello Contacts Profile:
- Install the HiHello Contacts Profile - you may be asked to enter your device password
Troubleshooting Errors
The CardDAV Profile is asking for your password after the installation is finished
If you are being prompted for the CardDAV password, that indicates the HiHello Contacts Profile is not correctly installed. When installed correctly, the password is embedded in the profile and you should never need to enter it manually.
To resolve this issue please follow these steps:
- Open the Settings app on your iPhone.
- Tap on General
- Scroll to the bottom and then tap on VPN & Device Management
- Tap into the HiHello Contacts Profile
- Tap on Remove Profile to remove the profile from your phone.
Once the profile has been removed, then:
- Open the HiHello app.
- Tap on the Settings tab
- Tap on Sync Contacts
- Tap on Contacts on this device
- Tap on Download the HiHello Contacts Profile. It is very important that you do this *just once* -- once the profile has been downloaded, then the rest of the steps are to be done in the iOS Settings app.
Return to the Settings app
- Tap on General
- Tap on VPN & Device Management
- Tap on the HiHello Contacts Profile
- Install the HiHello Contacts Profile
I cannot delete a contact from my iOS Contacts app after I installed the CardDAV profile
After you have initiated the sync between HiHello and your iOS Contacts app, if you want to delete a HiHello contact, please go to your HiHello app and delete them from your Contacts page. The next time Apple syncs the contacts through your CardDAV profile, the deleted contact will be removed from your phone.