To cancel your subscription, you can use the web app if you signed up on your computer or the app store if you signed up via the HiHello mobile app.
After you cancel your subscription, it will remain valid until the end of the paid subscription period and will no longer renew once the subscription term has expired.
After your subscription has ended, you will still be able to access your account using the free version of HiHello, so you will still have access to your cards and contacts.
We would love to hear your feedback so that we can continue to improve and make the HiHello experience better for everyone in the future. Please send any feedback to support@hihello.com or by filling out our Contact Support form.
Canceling Your Subscription on a Computer
- Log into the HiHello web app on your computer
- Click on the gear icon on the left of your screen to go to your Settings page:
- Navigate to the Subscription tab, you can click the Manage button to manage your subscription:
Once you are in the billing portal, you can cancel your subscription.
Canceling Your Subscription in the HiHello Mobile App
If you signed up for a HiHello Professional subscription through the HiHello mobile app, you can cancel your subscription through the app store.
Apple App Store
Please go to App Store > Apple ID > Subscriptions to cancel your subscription.
Google Play Store
Please go to Google Play Store > tap your profile photo in the top right > Payments & Subscriptions > Subscriptions to cancel your subscription.