Now that you have enabled automated email signatures in your account, you can create and set email signatures for everyone on your team. 

Please note: Microsoft has decided not to support HTML image email signatures in their mobile app, so HiHello email signatures will send successfully from a computer but they are not compatible with the Outlook mobile app.

• The Automated Email Signatures Dashboard
• Applying or Updating an Automated Email Signature for Your Whole Team
• Applying or Updating an Automated Email Signature for Individual Users
• The Experience for Your Team
• Troubleshooting Error Messages

The Automated Email Signatures Dashboard

• Log into your HiHello account on the web app
• Select the organization profile rather than your individual profile
• On the left panel, click on the transparent envelope to go to the automated email signatures page:

• Now that your automated email signatures app has been installed and verified, you will see a dashboard of your team members on the automated signatures page:

On this dashboard, you can:

• See your team members' names and email addresses
• See their current cards (if any)
• See their current email signature (if any)
• See the status of their email signature (if applicable)
• Search for users by their name or email address
• Sort your users by name, email, signature type, or status

Applying or Updating an Automated Email Signature for Your Whole Team

You can now set up or update email signatures for your entire team in bulk. 

• In the top right, next to All Users, tap Select to open the drop-down menu ("None" will be selected by default):

• Select the email signature format that you would like to use for your whole team
• All of the users who will be affected by the change will be highlighted in yellow on your dashboard.
  In the following example, the top two users will receive a new email signature in their Microsoft Outlook account, but the third user will be unaffected because they do not currently have a company-issued card:

• If you would like to select a different card for anyone on your team, you can click on their current card and select another card from the drop-down menu that opens:

• Tap Save in the lower right to confirm the changes and apply the new signature
• Your team members may need to refresh their screen or their Microsoft Outlook account. They will see the new signature inserted the next time they compose a new message, reply to an email, or forward an email.

Applying or Updating an Automated Email Signature for Individual Users

If you would like to set or change the email signature for a single person, you can also do that using HiHello's automated email signature app. To update a signature for an individual user:

• Find that user on your dashboard by scrolling or searching for their name or email
• Click their current signature to open the dropdown menu:

• Select the type of signature you would like this user to have in their account
• If you would like to select a different card for your team member, you can click on their current card and select another card from the drop-down menu that opens:

• Tap Save in the lower right to confirm and apply the new signature
• Your team members may need to refresh their screen or their Microsoft Outlook account. They will see the new signature inserted the next time they compose a new message, reply to an email, or forward an email.

The Experience for Your Team

When you apply an automated email signature for a member of your team, it means that they will get a professional email signature that links to their HiHello card without needing to take any steps in their own account.

After you set an automated email signature for someone on your team, the next time they open their email on their computer and compose a new message, reply to an email, or forward an email, their new email signature will be automatically inserted into the email. They may need to refresh their screen to update their account after a HiHello admin issues or updates their email signature.

Troubleshooting Error Messages

If HiHello is not able to add an email signature for a user for any reason, you will see an error message in that user's status box. You can hover your cursor over the error message to find out more:

In the message above, the email address was not found in your Microsoft instance. To correct this issue, work with the user to add their email to your Microsoft Azure account or update their HiHello account login email.

After correcting the error, you can click the circle next to the error message to attempt to reload the email signature for that individual. If you have multiple error messages, you can click RELOAD in the lower right of your screen to reload all of the failed automated email signatures in your account.

If the email signature is still not working correctly, please contact our customer support team so we can assist you further.