Below, please find responses to the most frequently asked questions about HiHello's automated email signatures.
- As I enable automated email signatures, how long will the link I send to my Google Workspace account admin remain valid?
- After I add automated email signatures for my team, can they delete them?
- If I create an automated email signature for a team member, will it override their current email signature?
- Will the automated email signature be applied to all emails?
- Why is the automated signature named "My signature" in my Google account?
- Will my email signature work in the Gmail mobile app?
- Which card will be selected by default for each user on my team?
- When I invite a new user to claim a card and they are added to our account, will they automatically get an email signature?
- When I remove a user from my HiHello account, will I also need to manually remove them from the automated email signature dashboard?
- What version of Microsoft Outlook is compatible with HiHello automated email signatures?
- Will automated email signatures work for aliases?
- The automated signatures worked for most of my team, but one user doesn't see the signature when they compose a new message. Why didn't the signature work for everyone?
- After I grant the HiHello automated email signature app the requested permissions, what can HiHello access in my Microsoft Outlook account?
As I enable automated email signatures, how long will the link I send to my Google Workspace account admin remain valid?
The link you send to your Google Workspace account admin to install the HiHello automated email signatures app will be valid for 30 days. If you do not finish setting up the integration within the 30-day window, you will need to generate a new link in HiHello to send to your Google Workspace account admin.
After I add automated email signatures for my team, can they delete them?
This depends on your email client.
If you are using Microsoft Outlook, your team cannot delete their automated email sigantures.
With Google Workspace, your team can delete their email signature from individual emails or from their Google account settings if they choose to.
If I create an automated email signature for a team member, will it override their current email signature?
Yes. When you apply a new automated email signature or update the automated email signature, it will override any signature or settings that are currently in that user's account.
Will the automated email signature be applied to all emails?
This depends on your email client.
In Microsoft Outlook, the automated email signature will be added to all messages, including new emails, replies, and forwards.
In Google Workspace, the automated email signature will only be added to new messages by default. If a member of your team would like to also include their email signature in replies and forwards, they can adjust that in their Gmail account settings.
Go to Gmail settings and click on the ON REPLY/FORWARD USE drop-down menu to include the automated signature on replies and forwards:
Why is the automated signature named "My signature" in my Google account?
That is the default name that Google applies to all signatures added through the automated email signatures integration. You can change the name by going to your Gmail account settings and editing the name of the email signature labeled "My signature."
Will my email signature work in my mobile app?
Google and Microsoft have decided not to support HTML image email signatures in their mobile apps, so HiHello email signatures will send successfully from a computer but they are not compatible with the Gmail or Outlook mobile apps.
Which card will be selected by default for each user on my team?
- If a user has only claimed one card, that is the card that will be used to generate their email signature.
- If they have claimed more than one company-issued card in their account, then our system will attempt to select the best card in this order:
1 - Our system will look for a card with an email address that matches the user's account login email AND the user is the only person who has claimed the card with editor access;
2 - If the above criteria cannot be met, our system will look for a card where the email address matches the user's account login email;
3 - If neither of the above criteria can be met, our system will select a default card at random.
If you would like to select a different card for anyone on your team, you can click on their current card on the automated email signatures dashboard and select another card from the drop-down menu:
When I invite a new user to claim a card and they are added to our account, will they automatically get an email signature?
No, when you invite a new user to your team, they will be automatically added to your automated email signatures dashboard, however, their signature will be set to "None" by default.
When I remove a user from my HiHello account, will I also need to manually remove them from the automated email signature dashboard?
No, when you remove someone from your HiHello account, they will automatically be removed from the automated email signatures dashboard.
Their email signature will not be automatically removed from their account, however, if they still have access to their work email address, they can adjust their email signature preferences by going to Settings in their Google Workspace account.
What version of Microsoft Outlook is compatible with HiHello automated email signatures?
It depends on the type of Outlook you are using and your device:
Outlook for Web: All versions are supported
Outlook for Mac: Minimum Version 16.59
Outlook for Windows: Minimum Version 2309
Outlook for Mobile: Not compatible. Microsoft has chosen not to support HTML signatures in their mobile app.
A Microsoft 365 Subscription is required for all customers.
Will automated email signatures work for aliases?
No, the insertion of automated email signatures does not work for aliases. It only works with primary email addresses.
The automated signatures worked for most of my team using Google Workspace, but one user doesn't see the signature when they compose a new message. Why didn't the signature work for everyone?
First, you can ask your user to refresh their screen to update their account.
If they still do not see the automated email signature that you assigned to them when they compose a new message, please try these options:
1 - This might mean your IT team did not install the HiHello automated email signatures app for that particular user. To check, the user can go to their Gmail account on the web, click the nine dots in the upper right corner, then scroll all the way down to see if HiHello's Email Signatures app is listed:
If they do not see HiHello's Email Signatures app, please speak to your IT team and ask them to authorize the HiHello automated email signature app for this user.
2 - The user may have plain text turned on in their account. Our email signatures are HTML-based, so they will not display properly in plain text mode. To check, the user can click compose, click the three dots at the bottom of the message, and uncheck Plain text mode:
3 - If the user's signature is still not working, please contact our customer support team so we can assist you.
After I grant the HiHello automated email signature app the requested permissions, what can HiHello access in my Microsoft Outlook account?
None of your email content will be read by HiHello or sent to the HiHello backend (you can verify this through your network logs). The HiHello automated email signature integration requests "readwrite" permission for your mailbox in order to insert an email signature as inserting the email signature technically modifies your message. The only information sent to the HiHello backend is the request to retrieve the selected email signature for the user.