Below, please find answers and advice based on the most common questions we see about the HiHello card scan feature.
- How many cards can I scan?
- How long will it take to transcribe my scanned card?
- When will my monthly card scans expire?
- How can I remove a scan from my scan page after the card has been transcribed?
How many cards can I scan?
With a Free account, you can scan one paper business card per calendar month.
With a Professional subscription, you can scan up to 10 paper business cards per calendar month. You can also upgrade your Professional account to add extra card scans which allows you to scan up to 30 cards per calendar month.
How long will it take to transcribe my scanned card?
Typically, transcriptions are completed within 24 hours. If you submit a scan over a weekend or holiday period, it may take slightly longer.
When will my monthly card scans expire?
Our card scans reset on the first of each calendar month, so on the first of each month, you will see that you have the full number of possible scans available in your account again.
The record of your scans from the previous month will also be removed from your Scan page on the first of each month.
How can I remove a scan from my scan page after the card has been transcribed?
After you scan a paper business card, you will see a copy of the scan on your Scan page for the rest of the calendar month as a record of the cards you have scanned so far. It is not possible to manually delete these copies from your record.
On the first of the next month, all of the scan copies will be automatically removed from your Scan page.