Below, please find answers and advice based on the most common questions we see about the HiHello card scan feature.
- How many cards can I scan?
- How long will it take to transcribe my scanned card?
- When will my monthly card scans expire?
- How can I remove a scan from my scan page after the card has been transcribed?
How many cards can I scan?
In the HiHello card scanner, the scans are counted monthly and the number of paper cards you can scan each month depends on the type of account you have. Here is a breakdown of how many scans you can use for each account type:
Free account: Up to 5 paper business cards per calendar month.
Professional: Up to 20 paper business cards per calendar month.
Professional + Card Scanning: Unlimited card scans
Business: Unlimited card scans
Enterprise: Unlimited card scans
If you would like to be able to scan more cards, you can visit our website to upgrade to a premium plan that includes more scans.
There is no limit to the number of times you can share your HiHello QR code and let other people scan it. The only limit related to scanning is the number of paper business cards that can be scanned for transcription.
How long will it take to transcribe my scanned card?
Typically, transcriptions are completed by our AI within a few moments.
If you are concerned that there may be an issue with a scan you submitted, please contact our customer support team.
When will my monthly card scans expire?
Our card scans reset on the first of each calendar month, so on the first of each month, you will see that you have the full number of possible scans available in your account again.
The record of your scans from the previous month will also be removed from your Scan page on the first of each month.
As you submit scans, you'll see the scan counter on your page increase so that you know how many scans you have submitted and how many scans you have remaining this month.
How can I remove a scan from my scan page after the card has been transcribed?
After you scan a paper business card, you will see a copy of the scan on your Scan page for the rest of the calendar month as a record of the cards you have scanned so far. It is not possible to manually delete these copies from your scan page.
On the first of the next month, all of the scan copies will be automatically removed from your Scan page.