Below, please find answers and advice based on the most common questions we see about the HiHello card scan feature.
- How many cards can I scan?
- How long will it take to transcribe my scanned card?
- When will my monthly card scans expire?
- How can I remove a scan from my scan page after the card has been transcribed?
How many cards can I scan?
Free account: Up to 5 paper business cards per calendar month.
Professional: Up to 20 paper business cards per calendar month.
Professional + Card Scanning: Unlimited card scans
Business: Unlimited card scans
Enterprise: Unlimited card scans
How long will it take to transcribe my scanned card?
Typically, transcriptions are completed by our AI within a few moments. If our AI is not able to transcribe your card after a few minutes, a human from the HiHello team will review the scan to ensure its accuracy, which can take approximately one business day.
When will my monthly card scans expire?
Our card scans reset on the first of each calendar month, so on the first of each month, you will see that you have the full number of possible scans available in your account again.
The record of your scans from the previous month will also be removed from your Scan page on the first of each month.
How can I remove a scan from my scan page after the card has been transcribed?
After you scan a paper business card, you will see a copy of the scan on your Scan page for the rest of the calendar month as a record of the cards you have scanned so far. It is not possible to manually delete these copies from your record.
On the first of the next month, all of the scan copies will be automatically removed from your Scan page.