Different platforms (Android, iOS, Windows, Mac, etc) control how to save contacts, and if someone doesn't have the HiHello app, saving your contact details looks different depending on the recipient's device.
For example, on iOS, the person who receives your card will open the card and it will appear in their web browser.
They can tap SAVE CONTACT on the bottom.
They will see three options — to send your contact info to themselves via email or text, or to add it directly to their phone.
If they want to save it directly to their phone, they can tap ADD TO CONTACTS.
At this point, the person viewing your card is taken out of HiHello and redirected by their phone's operating system.
The contact appears and they need to scroll down to the bottom of the card and tap "Create A New Contact". This is the most common step for people to miss.
After they tap "Create A New Contact," the contact will open to give them the option to make any edits. When they are finished editing, they can tap "Done" to save your details.
Please note: If someone does not complete those steps they are most likely only viewing the vCard but not actually saving it.
The steps are a bit different depending on the device's operating system, but after tapping "ADD TO CONTACTS" the person viewing your card always has to go through their device's required steps to actually save your information in their contact app.
We are hoping Apple and Android make this simpler in the future, as we know their required steps are not intuitive. Our CEO actually wrote an open letter to Apple about this because the steps on iOS cause so much friction.